Frequently Asked Questions
Where do I go to get a CougarCard?
Cards are produced on several WSU campuses:
In Everett, CougarCards are printed in room 236 of the WSU-Everett building. Phone: (425) 405-1600
In Pullman, the CougarCard office is located in room G60 of the Compton Union Building (CUB). Phone: (509) 335-2273
In Spokane, CougarCards are printed in the Student Affairs office, located in room 130 of the Academic Center. Phone: (509) 358-7978
In Tri-Cities, CougarCard photos are taken at Student Services, located at 2710 Crimson Way, Richland, WA. Phone: (509) 372-7141
In Vancouver, CougarCards are printed in the Cougar Center, located in the Student Services Center (VSSC). Phone: (360) 546-9779
How do I get a CougarCard if I'm a Global Campus student, or not near a campus that produces them?
Global Campus students can request a CougarCard online here:
In order to complete this online form, you will need to attach a passport-style photo of yourself and a scanned copy of a state- or federally- issued picture ID, or a passport.
If you are not a Global Campus student, please contact the CougarCard center in Pullman for instructions specific to your situation. Phone (509) 335-2273, or email firstname.lastname@example.org
What should I do if I lose my CougarCard?
If you lose your card, you can deactivate it to prevent anyone else from using it until you find it or replace it. You can do that online here: https://cougarcard.wsu.edu/self-service/deactivate-card/ . Alternatively, if you have the GET app on your phone, you can deactivate it that way. If all else fails you can contact the card office by sending an email to email@example.com or calling (509) 335-2273 and requesting your that your card be deactivated.
If your CougarCard has been activated as your U. S. Bank ATM/debit card, you must also notify U. S. Bank immediately at www.usbank.com or by phone at 800-872-2657 if your card has been lost or stolen.
How much does it cost to replace a card?
If you have a CougarCard MAXX with U.S. Bank, there is no charge for a replacement card.
If you lose your standard CougarCard the replacement fee is $15. We cannot reactivate previously lost CougarCards, but if you bring in an old card it will cost $12 for a replacement card instead of $15.
Badge replacements are $10.
Why can’t I reactivate my CougarCard on-line, or with the GET app if I find my CougarCard?
Replacement cards are encoded differently than their predecessors, and only the last one made will work. So, if you were to find a card that you had previously lost and replaced, and reactivated your account online or with the GET app, that card still would not work. When you visit the CougarCard center in the CUB to reactivate your card we will both verify your identity and ensure that the card you have is the latest, working version.
What is Cougar CASH?
Cougar CASH is a prepaid, debit account that's part of your CougarCard. It is the convenient, cashless way to pay for products and services at many WSU campus locations.
Does Cougar CASH carry over from semester to semester? Does it ever expire?
Cougar CASH carries forward from semester to semester for as long as you are affiliated with WSU. A Cougar CASH refund can be requested when you leave the University by sending a refund request from your WSU e-mail address containing your name and WSU ID number to firstname.lastname@example.org.
With what bank does the CougarCard Center have a banking relationship?
The CougarCard Center developed a relationship with U.S. Bank to provide enhanced banking services for the students, faculty and staff of WSU.
Why did the CougarCard Center enter into a relationship with U.S. Bank?
The leaders of the WSU student government observed similar programs at other universities and requested the CougarCard Center develop such a program for the students of WSU. Once the CougarCard Center and Business Services researched the enhanced services available to WSU students through a banking relationship it was decided to pursue this option.
How was U.S. Bank selected to participate in this new banking relationship with the CougarCard Center?
The CougarCard Center in Partnership with Business Services issued a Request for Proposal (RFP) with the intent to select a bank to provide enhanced banking services for WSU students, faculty and staff wishing to link a bank account to their CougarCard. U.S. Bank was selected to provide these banking services as a result of this formal bid process.
Leaders of the undergraduate and graduate WSU student government and staff from Business Services, Purchasing, the CougarCard Center, Information Technology Services, Administrative Services and the Regional Campuses participated in the RFP selection process.
Are students, faculty or staff required to open a U.S. Bank account in order to obtain a CougarCard?
No, students, staff and faculty members may elect to open a U.S. Bank account and link it to their CougarCard, but are not required to do so.
Can I link a checking account from any bank other than U.S. Bank to my CougarCard?
No, only a U.S. Bank account can be linked to your CougarCard.
If I elect to link my U.S. Bank account to my CougarCard, what additional services do I receive?
You will be able to use your CougarCard to make ATM transactions and Interlink PIN-based point-of-sale purchases with your CougarCard after it is linked to your U.S. Bank checking account. You can also upgrade to the CougarCard Maxx and use your card for purchases anywhere Visa® debit cards are accepted worldwide.
If I choose to link my U.S. Bank account to my CougarCard, will I be able to use my CougarCard to make credit card transactions?
No, when you link your CougarCard to a U.S. Bank account, it will serve as your ATM/debit card, or as your ATM/check card when you upgrade to the CougarCard Maxx. There is no line of credit associated with the CougarCard or CougarCard Maxx, and either card will deduct transactions directly from your U.S. Bank checking account.
Where will I be able to use my CougarCard to make purchases?
You can use your CougarCard to make PIN-based point of sale purchases at more than 1.4 million Interlink point-of-sale locations in the United States. If you choose to upgrade to the CougarCard Maxx, you can also use your card for purchases anywhere Visa debit cards are accepted worldwide.
Why would I want to upgrade to the CougarCard Maxx?
The CougarCard is the official identification card of Washington State University. Most students carry their CougarCard at all times. By upgrading to the CougarCard Maxx, you have the convenience of two cards in one; your offcial university identification and a Visa branded check card that is more widely accepted around the world.
Does this mean I won’t need Cougar CASH to make purchases at on and off-campus locations?
No, you will still find Cougar CASH to be a beneficial tool. Most on-campus locations do not accept bank debit card point-of-sale purchases. Cougar CASH is the only legal tender accepted for some services such as copying and printing in the WSU Pullman libraries. Additionally, Cougar CASH customers receive significant savings at on-campus Dining Services locations.
What do I need to do if I lose my CougarCard and it is linked to my U.S. Bank account?
The CougarCard holder is responsible for immediately reporting lost or stolen cards to the CougarCard Center at 509-335-2273 or at cougarcard.wsu.edu. If your CougarCard has been activated as your U.S. Bank ATM/debit card, you must also notify U.S. Bank immediately at www.usbank.com or by phone at 800-872-2657 if your card has been lost or stolen.
Once you have replaced your CougarCard you will need to visit a U.S. Bank branch to re-link your new CougarCard to your U.S. Bank account.
What is the financial liability of the cardholder if a U.S. Bank linked CougarCard is used fraudulently or used by someone other than the cardholder before it is reported lost or stolen?
If a customer experiences fraud or theft of a U.S. Bank linked CougarCard which results in loss of funds, the cardholder must report the suspected fraud to U.S. bank within 60 days of the transaction in question. U.S. Bank will investigate the claim and if U.S. Bank is able to confirm the customer was a victim of fraud than the loss will be covered by U.S. Bank.
Please call 800-872-2657 or contact your nearest U.S. Bank branch to report suspected fraudulent transactions.
What special features does the U.S. Bank checking account offered through the CougarCard Center banking relationship offer?
U.S. Bank offers WSU students, faculty and staff an array of services to make it easy for you to manage your money.