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CougarCard

Frequently Asked Questions

  • Where do I go to get a CougarCard?

    Cards are produced on several WSU campuses:

    In Everett, CougarCards are printed in room 236 of the WSU-Everett building.  The phone number there is (425) 405-1600, and you can reach the Everett CougarCard office by email at cougarcard.everett@wsu.edu

    In Pullman, the CougarCard office is located in room G60 of the Compton Union Building (CUB).  The phone number there is (509) 335-2273, and you can reach the Pullman CougarCard office by email at cougarcard@wsu.edu

    In Spokane, CougarCards are printed in the Student Affairs office, located in room 130 of the Academic Center.  The phone number there is (509) 358-7978, and you can reach the Spokane CougarCard office at cougarcard.spokane@wsu.edu

    In Tri-Cities, CougarCard photos are taken at Campus Security, located in room 202B in the Floyd building, 2710 Crimson Way,  Richland, WA.  The phone number there is (509) 372-7698, and you can reach the Tri-Cities CougarCard office at cougarcard.tricities@wsu.edu

    In Vancouver, CougarCards are printed in the Cougar Center, located in the Student Services Center (VSSC).  The phone number there is (360) 546-9779, and you can reach the Vancouver CougarCard office at cougarcard.vancouver@wsu.edu

  • What are the requirements for my CougarCard photo, if I want to upload one?

    The photo image you submit must be a color photo 2 x 2 inches (51mm x 51mm) scanned at least 300dpi, or a color jpeg image at least 600 x 600 pixels in size.


      Photo Guidelines
    • Use a solid neutral colored background.
    • Image of face and shoulders facing forward. Do NOT zoom in on the face. Leave space around the sides of your face and the top of your head.
    • A clear image in color without any added filters, effects, or clipart.
    • Eyes open and visible.
    • Wear prescription glasses if you normally do so.
    • Use good lighting. No filter or overexposed photos.
    • A clear, unobstructed, front view of the full head and shoulders. No hands can be touching the face or in the image.
    • Photo of the student alone in normal street attire with no hats, sunglasses, hand symbols, or pets in photo.
    • Recent (less than 6 months old).
  • Why am I getting an image format error when I'm trying to upload my picture?

    You need to ensure that the photos you submit are in either the JPEG, PNG, or GIF file formats.  Apple recently adopted another image format, HEIC, as the default image format on iOS devices.  Pictures taken on iOS 11 or newer devices may need to be converted before uploading.  This wikiHow article discusses some methods of doing that:  Easy Ways to Convert iPhone Photos to JPG (with Pictures) (wikihow.com).

    If all else fails please email us at cougarcard@wsu.edu and we will identify an alternate way to get your CougarCard picture to us.

  • What documentation will I need to provide in order to pick up my CougarCard?

    You will need photo ID in order to pick up your CougarCard.  Acceptable photo IDs are:

    • a photo ID issued by a US state or protectorate, such as a drivers license or state ID card.
    • a photo ID issued by the United States federal government such as a military ID card.
    • a current passport.

     

  • What should I do if I lose my CougarCard?

    If you lose your card, you can deactivate it to prevent anyone else from using it until you find it or replace it.  You can deactivate your lost card online.  Alternatively, if you have the GET app on your phone, you can deactivate it that way.  If all else fails you can contact the card office by sending an email to cougarcard@wsu.edu or calling (509) 335-2273 and requesting your that your card be deactivated.

    If your CougarCard has been activated as your U. S. Bank ATM/debit card, you must also notify U. S. Bank immediately at www.usbank.com or by phone at 800-872-2657 if your card has been lost or stolen.

  • How much does it cost to replace a card?

    If you have a CougarCard MAXX with U.S. Bank, there is no charge for a replacement card.

    If you lose your standard CougarCard the replacement fee is $20.  We cannot reactivate previously lost CougarCards, but if you bring in an old card it will cost $17 for a replacement card instead of $20.

    Badge replacements are $10.

  • How do I replace my CougarCard on weekends and evenings when the CougarCard Center is closed?

    WSU students, faculty, and staff who need a replacement CougarCard when the CougarCard Center is not open can avail themselves of our new Replacement CougarCard Kiosk.  The Replacement Card Kiosk can only provide replacement CougarCards for students, faculty and staff who already have a photo on file, as it cannot take photos.  This new option is available to those who need a replacement for their lost CougarCard for athletic event access, facility access, or use in Dining Services operations whenever the CUB is open.

    The Replacement Card Kiosk is located on the ground floor of the CUB near the CougarCard office.

    The Replacement CougarCard Kiosk charges $20 for a replacement CougarCard and cannot produce Maxx cards.  The replacement charge can only be paid with Cougar CASH.

    Cash to Cougar CASH deposits can also be made using the Replacement CougarCard Kiosk.

  • How do I get a CougarCard if I'm a Global Campus student, or not near a campus that produces them?

    Global Campus students can request a CougarCard online here.

    In order to complete this online form, you will need to attach a passport-style photo of yourself and a scanned copy of a state- or federally- issued picture ID, or a passport.

     If you are not a Global Campus student, please contact the CougarCard center in Pullman for instructions specific to your situation.  Phone (509) 335-2273, or email cougarcard@wsu.edu

  • Should a student living off campus in Pullman have a CougarCard?

    Yes, students living off campus should have a CougarCard. It will allow them to take the bus for free, as well as acting as their sports pass, printing money, library privileges and if they deposit Cougar CASH on their cards they can use them at vending machines, and receive discounts at certain University owned dining locations when they purchase with Cougar CASH.

  • If I live in a residence hall with card access and I lose my CougarCard, how can I get into my room, or residence hall?

    Temporary cards are available at all residence halls with card access at the hall desk, during hall desk hours.  Students who reside in residence halls with CougarCard access to the room level on the Pullman campus can use specialized Temp Card Kiosks to provide them with a temporary card that can be used to access their room in case they lose their CougarCard.  Temp Card Kiosks are available for use 24 hours a day, and are located in the following residence halls:

    Community-Duncan Dunn

    Global Scholars Hall

    McCroskey

    Northside

    Olympia

  • Can I let my friends or family use my CougarCard?

    No, the CougarCard can only be used by the person whose details are on the card. The University has the right to confiscate or refuse to accept a CougarCard for any of its designed applications, if it is presented by a person other than its owner. If the CougarCard is confiscated it will be considered to have been lost or stolen and relevant fees will need to be paid for a replacement. 

  • Why can’t I reactivate my CougarCard on-line, or with the GET app if I find my CougarCard?

    Replacement cards are encoded differently than their predecessors, and only the last one made will work.  So, if you were to find a card that you had previously lost and replaced, and reactivated your account online or with the GET app, that card still would not work.  When you visit the CougarCard center in the CUB to reactivate your card we will both verify your identity and ensure that the card you have is the latest, working version.

  • What is Cougar CASH?

    Cougar CASH is a discretionary prepaid debit account that's part of your CougarCard.  It is the convenient, cashless way to pay for products and services at many WSU campus locations.  Typically Cougar CASH is used for making purchases at vending machines, lab supplies, computer supplies and repairs, food operations that do not accept the Resident Meal Plan, and other discretionary purchases on or near campus.

  • What is the difference between a Resident Meal Plan and Cougar CASH?

    A Resident Meal Plan and Cougar CASH are both accounts connected with students’ CougarCard. You can have either or both Cougar CASH and a Resident Meal Plan simultaneously, and the balances are independent of each other.

    Resident Meal Plans are a service of WSU Dining Services and are usually purchased as part of your housing and dining contract.

    With a Resident Meal Plan, students receive a discount at Dining Services locations. Resident Meal Plan funds roll over to the following semester if they purchase a Resident Meal Plan for the upcoming semester, or expire at the end of the semester if they do not. Learn more about the Resident Meal Plan here.

    Cougar CASH is a voluntary debit program. You will not receive any Cougar CASH unless you deposit funds to your account. Cougar CASH does not expire and remains available from semester to semester until you spend it, graduate, or otherwise separate from WSU. You can request a refund of your Cougar CASH balance at any time.

     

  • How can I deposit funds into my Cougar CASH account

    There are several ways to deposit funds into your Cougar CASH account:

    • Online through the CougarCard Self Service pages
    • Through the GET app
    • In-Person at the CougarCard Center, located in CUB Room 60. Find our hours at cougarcard.wsu.edu.
    • At Cash to Card machines, which are located in dining centers, and at the Replacement Card Kiosk, which is located next to the CougarCard Center.
  • What discounts are available when using Cougar CASH?

     

    Sales tax is not charged when you use Cougar CASH to pay for food items at Dining Services locations on campus.

    There are some non-University-owned operations located on the Pullman campus where you can use Cougar CASH. At these operations sales tax is charged on Cougar CASH just as it is on cash, debit cards, or credit cards.

  • Does Cougar CASH carry over from semester to semester? Does it ever expire?

    Cougar CASH carries forward from semester to semester for as long as you are affiliated with WSU.   A Cougar CASH refund can be requested by sending a refund request containing your name and WSU ID number via email to cougarcard@wsu.edu

    Once you graduate or otherwise don’t have an active ongoing affiliation with WSU, if you didn’t request a refund and if you don’t use your Cougar CASH for more than one year, the balance of the account will be donated in the account holder’s name to Washington State University.  See Cougar Card Rights and Responsibilities page for more details.

  • How do I use Cougar CASH if I have a CougarCard Plus?

    On your CougarCard Plus you have access to both your Cougar CASH account and your WSECU debit account for purchase based on the magstripe that you use for payment.  Cougar CASH is accessed by swiping the red magstripe, and your U.S. Bank debit account by swiping the dark magstripe.  These accounts are separate, and so you can have a $0.00 balance in your Cougar CASH account and still use your U.S. Bank account.

    Please note that Cougar CASH accounts are debit accounts and have a $0 balance until funds are deposited in your Cougar CASH account. If no funds are added to the Cougar CASH account, and Cougar CASH is indicated as the payment method, transactions will be declined.

  • If get a CougarCard Plus card, will I be able to use it to make credit card transactions?

    No.  When you have a CougarCard Plus your card will have both access to your Cougar CASH account and your WSECU debit account based on the magstripe that you use for payment.  Both of these accounts are debit accounts.

    There is no line of credit available through either the CougarCard Plus or the standard CougarCard.

  • Where will I be able to use my CougarCard to make purchases?

    You can use your CougarCard to make PIN-based point of sale purchases at more than 1.4 million Interlink point-of-sale locations in the United States. If you choose to upgrade to the CougarCard Maxx, you can also use your card for purchases anywhere Visa debit cards are accepted worldwide.

  • With what bank does the CougarCard Center have a banking relationship?

    The CougarCard Center developed a relationship with WSECU to provide enhanced banking services for the students, faculty and staff of WSU.

  • Why did the CougarCard Center enter into a relationship with WSECU?

    The leaders of the WSU student government observed similar programs at other universities and requested the CougarCard Center develop such a program for the students of WSU. Once the CougarCard Center and Business Services researched the enhanced services available to WSU students through a banking relationship it was decided to pursue this option.

  • How was WSECU selected to participate in this new banking relationship with the CougarCard Center?

    The CougarCard Center in Partnership with Business Services issued a Request for Proposal (RFP) with the intent to select a bank to provide enhanced banking services for WSU students, faculty and staff wishing to link a bank account to their CougarCard. WSECU was selected to provide these banking services as a result of this formal bid process.
    Leaders of the undergraduate and graduate WSU student government and staff from Business Services, Purchasing, the CougarCard Center, Information Technology Services, Administrative Services and the Regional Campuses participated in the RFP selection process.

  • Are students, faculty or staff required to open a WSECU account in order to obtain a CougarCard?

    No.  Students, staff and faculty members may elect to open a WSECU account and link it to their CougarCard, but are not required to do so.

  • Can I link a checking account from any bank other than WSECU to my CougarCard?

    No, only a WSECU account can be linked to your CougarCard.

  • If I elect to link my WSECU account to my CougarCard, what additional services do I receive?

    You will be able to use your CougarCard Plus to make ATM transactions and Interlink PIN-based point-of-sale purchases with your CougarCard Plus after it is linked to your WSECU checking account. You can also upgrade to the CougarCard Plus and use your card for purchases anywhere Visa® debit cards are accepted worldwide.

     

    In addition, WSECU offers financial wellness counseling, resources, and education opportunities herehttps://wsecu.org/financial-wellness

     

     

  • Why would I want to upgrade to the CougarCard Plus?

    The CougarCard is the official identification card of Washington State University. Most students carry their CougarCard at all times. By upgrading to the CougarCard Plus, you have the convenience of two cards in one; your offcial university identification and a Visa branded check card that is more widely accepted around the world.

  • Does this mean I won’t need Cougar CASH to make purchases at on and off-campus locations?

    No, you will still find Cougar CASH to be a beneficial tool. Some on-campus locations do not accept bank debit card point-of-sale purchases. Cougar CASH is the only legal tender accepted for some services such as copying and printing in the WSU Pullman libraries.

  • What do I need to do if I lose my CougarCard and it is linked to my WSECU account?

    The CougarCard holder is responsible for immediately reporting lost or stolen cards to the CougarCard Center at 509-335-2273 or at cougarcard.wsu.edu. If your CougarCard has been activated as your WSECU ATM/debit card, you must also notify WSECU immediately at  by phone at 800.562.0999 during business hours if your card has been lost or stolen, or 866.861.5416 after hours.  Please visit https://wsecu.org/resources/how-to-report-a-lost-or-stolen-debit-or-credit-card for more information.

    Once you have replaced your CougarCard you will need to visit a WSECU branch to re-link your new CougarCard to your WSECU account.

  • How do I get the GET app?

    Use the GET app to order food online and manage your Cougar CASH and Resident Meal Plan accounts using your smartphone.

    For Apple / IOS users:

    Apple Store

    GET App Store QR Code

    For Android users:

    Google Play

    GET Google Play QR Code

    You can also access some features of GET using most popular web browsers:

     

    Order Using Website

    GET Web Link QR Code

     

  • I am the parent or guardian of a WSU Student, and have a question about my student's account

    Washington State University is bound by the Family Educational Rights and Privacy Act (FERPA), which generally prohibits the sharing of student information without that student's prior approval, even with parents and guardians.

    Your student can review and edit their FERPA authorizations on MyWSU.wsu.edu.  Once you have logged in there, under Profile, select "Third Party Access" from the left-hand menu.

     

     

  • How do I sign up for payroll deduction deposits to Cougar CASH?

    Payroll deductions to Cougar CASH are set up as voluntary deductions in Workday.  Abbreviated instructions are shown below.  Full instructions can be found here.

     

    Workday Payroll Guide: Sign up for Voluntary Deductions


    Steps to Sign up for Voluntary Deductions

    Execute the following steps to sign up for voluntary deductions in the Workday system:

    1. Log in to the Workday system.
    2. Select the Pay application on the Home page.
    3. In the View/Update Elections section, select the Voluntary Deductions option.
    4. On the Voluntary Deductions page, select the Add button to sign up for new voluntary deductions.
    5. In the Add Voluntary Deductions select, select the voluntary deduction to sign up for in the Deduction field.
    6. Complete the required fields including Frequency, Start Date, End Date, Type and Value.
    7. Select the OK button.   Note: End Date is optional for an ongoing voluntary deduction. If End Date is populated, then that is the last period for which the deduction will be taken.
    8. Review the voluntary deduction information you entered.
    9. Select the Done button.

     

     

  • How do I get a WSU Sports Pass on my CougarCard?
    1. Log in to your myWSU student account.
    2. Select the ‘Homepage’ tab.
    3. Click the ‘Main Menu’ square in the bottom left of your homepage.
    4. Select ‘Main Menu’ > ‘Self Service’ > ‘WSU Optional Services’.
    5. Under ‘Optional Services’ select ‘Term’.
    6. Select to purchase your Sports Pass and click ‘Submit’.

     

    If you are not a WSU student, or if you have other questions about the WSU Sports Pass, you can contact the WSU Athletic Ticket Office here:

    WSU Athletic Ticket Office

    1775 NE Stadium Way, Pullman WA 99164-1625
    Get Directions
    1-800-GO-COUGS
    (509) 335-9626
    athletictickets@wsu.edu
  • Where do I change my preferred name?

    You can change your preferred name in MyWSU. 

    Log into MyWSU at https://portal.wsu.edu using your usual WSU login (your NID).

    On the MyWSU home page, click the "Profile" app.

    You should see a page with the heading “Personal Details”.  On that page under Names, click the name corresponding to the type “Preferred”.  If you do not see a name with type “Preferred”, click the “+” icon in the upper left of the Names list.

    Either of those actions will open a window that will let you edit your preferred first, middle, and last names.

  • How do I contact someone if I have Dining questions?

    If you have financial questions about your account, please contact Housing and Dining Financial Services at (509) 335-8625 or email at hdfinance@wsu.edu.