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Frequently Asked Questions

  • Where do I go to get a CougarCard?

    Cards are produced on several WSU campuses:

    In Everett, CougarCards are printed in room 236 of the WSU-Everett building.  The phone number there is (425) 405-1600, and you can reach the Everett CougarCard office by email at

    In Pullman, the CougarCard office is located in room G60 of the Compton Union Building (CUB).  The phone number there is (509) 335-2273, and you can reach the Pullman CougarCard office by email at

    In Spokane, CougarCards are printed in the Student Affairs office, located in room 130 of the Academic Center.  The phone number there is (509) 358-7978, and you can reach the Spokane CougarCard office at

    In Tri-Cities, CougarCard photos are taken at Campus Security, located in room 202B in the Floyd building, 2710 Crimson Way,  Richland, WA.  The phone number there is (509) 372-7698, and you can reach the Tri-Cities CougarCard office at

    In Vancouver, CougarCards are printed in the Cougar Center, located in the Student Services Center (VSSC).  The phone number there is (360) 546-9779, and you can reach the Vancouver CougarCard office at

  • What are the requirements for my CougarCard photo, if I want to upload one?

    The photo image you submit must be a color photo 2 x 2 inches (51mm x 51mm) scanned at least 300dpi, or a color jpeg image at least 600 x 600 pixels in size.

      Photo Guidelines
    • Use a solid neutral colored background.
    • Image of face and shoulders facing forward. Do NOT zoom in on the face. Leave space around the sides of your face and the top of your head.
    • A clear image in color without any added filters, effects, or clipart.
    • Eyes open and visible.
    • Wear prescription glasses if you normally do so.
    • Use good lighting. No filter or overexposed photos.
    • A clear, unobstructed, front view of the full head and shoulders. No hands can be touching the face or in the image.
    • Photo of the student alone in normal street attire with no hats, sunglasses, hand symbols, or pets in photo.
    • Recent (less than 6 months old).
  • Why am I getting an image format error when I'm trying to upload my picture?

    You need to ensure that the photos you submit are in either the JPEG, PNG, or GIF file formats.  Apple recently adopted another image format, HEIC, as the default image format on iOS devices.  Pictures taken on iOS 11 or newer devices may need to be converted before uploading.  This wikiHow article discusses some methods of doing that:  Easy Ways to Convert iPhone Photos to JPG (with Pictures) (

    If all else fails please email us at and we will identify an alternate way to get your CougarCard picture to us.

  • What documentation will I need to provide in order to pick up my CougarCard?

    You will need photo ID in order to pick up your CougarCard.  Acceptable photo IDs are:

    • a photo ID issued by a US state or protectorate, such as a drivers license or state ID card.
    • a photo ID issued by the United States federal government such as a military ID card.
    • a current passport.


  • What should I do if I lose my CougarCard?

    If you lose your card, you can deactivate it to prevent anyone else from using it until you find it or replace it.  You can deactivate your lost card online.  Alternatively, if you have the GET app on your phone, you can deactivate it that way.  If all else fails you can contact the card office by sending an email to or calling (509) 335-2273 and requesting your that your card be deactivated.

    If your CougarCard has been activated as your U. S. Bank ATM/debit card, you must also notify U. S. Bank immediately at or by phone at 800-872-2657 if your card has been lost or stolen.

  • How much does it cost to replace a card?

    If you have a CougarCard Plus with WSECU, there is no charge for a replacement card.

    If you lose your standard CougarCard the replacement fee is $20.  We cannot reactivate previously lost CougarCards, but if you bring in an old card it will cost $17 for a replacement card instead of $20.

    Badge replacements are $10.

  • How do I get a CougarCard if I'm a Global Campus student, or not near a campus that produces them?

    Global Campus students can request a CougarCard online here.

    In order to complete this online form, you will need to attach a passport-style photo of yourself and a scanned copy of a state- or federally- issued picture ID, or a passport.

     If you are not a Global Campus student, please contact the CougarCard center in Pullman for instructions specific to your situation.  Phone (509) 335-2273, or email

  • Should a student living off campus in Pullman have a CougarCard?

    Yes, students living off campus should have a CougarCard. It will allow them to take the bus for free, as well as acting as their sports pass, printing money, library privileges and if they deposit Cougar CASH on their cards they can use them at vending machines, and receive discounts at certain University owned dining locations when they purchase with Cougar CASH.

  • If I live in a residence hall with card access and I lose my CougarCard, how can I get into my room, or residence hall?

    Temporary cards are available at all residence halls with card access at the hall desk, during hall desk hours.  Students who reside in residence halls with CougarCard access to the room level on the Pullman campus can use specialized Temp Card Kiosks to provide them with a temporary card that can be used to access their room in case they lose their CougarCard.  Temp Card Kiosks are available for use 24 hours a day, and are located in the following residence halls:

    Community-Duncan Dunn

    Global Scholars Hall




  • Can I let my friends or family use my CougarCard?

    No, the CougarCard can only be used by the person whose details are on the card. The University has the right to confiscate or refuse to accept a CougarCard for any of its designed applications, if it is presented by a person other than its owner. If the CougarCard is confiscated it will be considered to have been lost or stolen and relevant fees will need to be paid for a replacement. 

  • Why can’t I reactivate my CougarCard on-line, or with the GET app if I find my CougarCard?

    Replacement cards are encoded differently than their predecessors, and only the last one made will work.  So, if you were to find a card that you had previously lost and replaced, and reactivated your account online or with the GET app, that card still would not work.  When you visit the CougarCard center in the CUB to reactivate your card we will both verify your identity and ensure that the card you have is the latest, working version.

  • What is the CougarCard Plus?

    The CougarCard Plus is a WSU student identification card that links to your WSECU checking account and acts as a standard Visa® debit card.

  • What is Cougar CASH?

    Cougar CASH is a discretionary prepaid debit account that's part of your CougarCard.  It is the convenient, cashless way to pay for products and services at many WSU campus locations.  Typically Cougar CASH is used for making purchases at vending machines, lab supplies, computer supplies and repairs, food operations that do not accept the Resident Meal Plan, and other discretionary purchases on or near campus.

  • What is the difference between a Resident Meal Plan and Cougar CASH?

    A Resident Meal Plan and Cougar CASH are both accounts connected with students’ CougarCard. You can have either or both Cougar CASH and a Resident Meal Plan simultaneously, and the balances are independent of each other.

    Resident Meal Plans are a service of WSU Dining Services and are usually purchased as part of your housing and dining contract.

    With a Resident Meal Plan, students receive a discount at Dining Services locations. Resident Meal Plan funds roll over to the following semester if they purchase a Resident Meal Plan for the upcoming semester, or expire at the end of the semester if they do not. Learn more about the Resident Meal Plan here.

    Cougar CASH is a voluntary debit program. You will not receive any Cougar CASH unless you deposit funds to your account. Cougar CASH does not expire and remains available from semester to semester until you spend it, graduate, or otherwise separate from WSU. You can request a refund of your Cougar CASH balance at any time.


  • How can I deposit funds into my Cougar CASH account

    There are several ways to deposit funds into your Cougar CASH account:

    • Online through the CougarCard Self Service pages
    • Through the GET app
    • In-Person at the CougarCard Center, located in CUB Room 60. Find our hours at
    • At Cash to Card machines, which are located in dining centers, and at the Replacement Card Kiosk, which is located next to the CougarCard Center.
  • What discounts are available when using Cougar CASH?


    Sales tax is not charged when you use Cougar CASH to pay for food items at Dining Services locations on campus.

    There are some non-University-owned operations located on the Pullman campus where you can use Cougar CASH. At these operations sales tax is charged on Cougar CASH just as it is on cash, debit cards, or credit cards.

  • Does Cougar CASH carry over from semester to semester? Does it ever expire?

    Cougar CASH carries forward from semester to semester for as long as you are affiliated with WSU.   A Cougar CASH refund can be requested by sending a refund request containing your name and WSU ID number via email to

    Once you graduate or otherwise don’t have an active ongoing affiliation with WSU, if you didn’t request a refund and if you don’t use your Cougar CASH for more than one year, the balance of the account will be donated in the account holder’s name to Washington State University.  See Cougar Card Rights and Responsibilities page for more details.

  • How do I use Cougar CASH if I have a CougarCard Plus?

    The CougarCard Plus allows you to access Cougar CASH, your Resident Meal Plan and your WSECU checking account. Swipe the red magstripe to access Cougar CASH or the Resident Meal Plan; swipe the green magstripe to access your WSECU account. 

    Please note that all three accounts – Cougar CASH, the Resident Meal Plan and the WSECU account  – are debit accounts and have a $0 balance until funds are deposited. If no funds are available, transactions will be declined.

  • Am I able to use my CougarCard Plus to make credit card transactions?

    The CougarCard Plus links to your Cougar CASH account and your WSECU checking account. Both of these accounts are debit accounts and do not have available lines of credit. However, you can swipe the WSECU magstripe on your CougarCard Plus anywhere Visa® debit cards are accepted.

  • Where will I be able to use my CougarCard or CougarCard Plus to make purchases?

    You can use your CougarCard to make PIN-based point of sale purchases at more than 1.4 million Interlink point-of-sale locations in the United States.

    You can access your WSECU account using your CougarCard Plus to make purchases anywhere Visa® debit cards are accepted.

  • With what bank does the CougarCard Center have a banking relationship?

    The CougarCard Center developed a relationship with WSECU to provide enhanced banking services for the students, faculty and staff of WSU.

  • Why did the CougarCard Center enter into a relationship with WSECU?

    The leaders of the WSU student government observed similar programs at other universities and requested the CougarCard Center develop a program for WSU students, faculty, and staff. After the CougarCard Center and Business Services researched several different financial institutions and the enhanced services they could offer WSU students, it was decided to pursue a banking relationship with WSECU.

  • How was WSECU selected to participate in this new banking relationship with the CougarCard Center?

    The CougarCard Center, in partnership with Business Services, issued a Request for Proposal (RFP) to select a bank to provide enhanced banking services for WSU students, faculty and staff wishing to link a bank account to their CougarCard. WSECU was selected to provide these banking services as a result of this formal bid process.

    Leaders of the undergraduate and graduate WSU student government and staff from Business Services, Purchasing, the CougarCard Center, Information Technology Services, Administrative Services and the Regional Campuses participated in the RFP selection process.

  • Are students, faculty or staff required to open a WSECU account in order to obtain a CougarCard?

    No. All WSU students, staff and faculty are eligible to receive the standard CougarCard. Students, staff and faculty members may also elect to open a WSECU account in order to obtain the CougarCard Plus

  • Can I link a checking account from any bank other than WSECU to my CougarCard?

    No, only a WSECU account can be linked to your CougarCard Plus.

  • If I elect to link my WSECU account to my CougarCard, what additional services do I receive?

    You will be able to use your CougarCard Plus to make ATM transactions and Interlink PIN-based point-of-sale purchases with your CougarCard Plus after it is linked to your WSECU checking account. You can also upgrade to the CougarCard Plus and use your card for purchases anywhere Visa® debit cards are accepted worldwide.


    In addition, WSECU offers financial wellness counseling, resources, and education opportunities here



  • Why would I want to upgrade to the CougarCard Plus?

    By upgrading to the CougarCard Plus, you have the convenience of two cards in one: your official Washington State University CougarCard and a Visa® debit card that is widely accepted around the world. In addition, you’ll have access to the many perks of WSECU membership, including financial wellness counseling, credit cards with incentives that encourage healthy credit-building habits, low-rate loans, individual attention, and the pride that comes with being part of an organization that is Washington-proud and dedicated to the common good.

  • How do I open a WSECU account to go with my CougarCard Plus card?

    Open your WSECU account online through the appropriate link, or visit WSECU's Pullman CUB Branch.

    Domestic WSU students, faculty, and staff:

    Domestic WSU affiliates

    International students, faculty and staff:

    International WSU affiliates

  • Does this mean I won’t need Cougar CASH to make purchases at on and off-campus locations?

    No, you will still find Cougar CASH to be a beneficial tool. Some on-campus locations do not accept bank debit card point-of-sale purchases. Cougar CASH is the only legal tender accepted for some services such as copying and printing in the WSU Pullman libraries.

  • What do I need to do if I lose my CougarCard Plus?

    Immediately report your lost or stolen CougarCard Plus to the CougarCard Center and WSECU to deactivate all linked accounts. The CougarCard Center can be reached at  or by calling 509-335-CARD. WSECU can be reached during business hours at 800-562-0999. After business hours, please call 866-861-5416 or visit  for more information. WSECU will replace your CougarCard Plus free of charge.



  • How do I get the GET app?

    Use the GET app to order food online and manage your Cougar CASH and Resident Meal Plan accounts using your smartphone.

    For Apple / IOS users:

    Apple Store

    GET App Store QR Code

    For Android users:

    Google Play

    GET Google Play QR Code

    You can also access some features of GET using most popular web browsers:


    Order Using Website

    GET Web Link QR Code


  • I am the parent or guardian of a WSU Student, and have a question about my student's account

    Washington State University is bound by the Family Educational Rights and Privacy Act (FERPA), which generally prohibits the sharing of student information without that student's prior approval, even with parents and guardians.

    Your student can review and edit their FERPA authorizations on  Once you have logged in there, under Profile, select "Third Party Access" from the left-hand menu.



  • How do I sign up for payroll deduction deposits to Cougar CASH?

    Payroll deductions to Cougar CASH are set up as voluntary deductions in Workday.  Abbreviated instructions are shown below.  Full instructions can be found here.


    Workday Payroll Guide: Sign up for Voluntary Deductions

    Steps to Sign up for Voluntary Deductions

    Execute the following steps to sign up for voluntary deductions in the Workday system:

    1. Log in to the Workday system.
    2. Select the Pay application on the Home page.
    3. In the View/Update Elections section, select the Voluntary Deductions option.
    4. On the Voluntary Deductions page, select the Add button to sign up for new voluntary deductions.
    5. In the Add Voluntary Deductions select, select the voluntary deduction to sign up for in the Deduction field.
    6. Complete the required fields including Frequency, Start Date, End Date, Type and Value.
    7. Select the OK button.   Note: End Date is optional for an ongoing voluntary deduction. If End Date is populated, then that is the last period for which the deduction will be taken.
    8. Review the voluntary deduction information you entered.
    9. Select the Done button.



  • How do I get a WSU Sports Pass?

    1. Log in to your myWSU student account (
    2. Select the 'Student Homepage' tab
    3. Click the 'Manage Classes' tile
    4. On the left-hand side, click 'Optional Services'
    5. Under 'Optional Services', select the current term and click 'Continue'
    6. Click the checkbox to purchase your Sports Pass and click 'Submit'

    As of Fall 2023 your CougarCard will no longer work to access your WSU Sports Pass.  Details about how to get and access your WSU Sports Pass can be found here:

    If you are not a WSU student, or if you have other questions about the WSU Sports Pass, you can contact the WSU Athletic Ticket Office here:

    WSU Athletic Ticket Office

    1775 NE Stadium Way, Pullman WA 99164-1625
    Get Directions
    (509) 335-9626
  • Where do I change my preferred name?

    You can change your preferred name in MyWSU. 

    Log into MyWSU at using your usual WSU login (your NID).

    On the MyWSU home page, click the "Profile" app.

    You should see a page with the heading “Personal Details”.  On that page under Names, click the name corresponding to the type “Preferred”.  If you do not see a name with type “Preferred”, click the “+” icon in the upper left of the Names list.

    Either of those actions will open a window that will let you edit your preferred first, middle, and last names.

  • How do I contact someone if I have Dining questions?

    If you have financial questions about your account, please contact Housing and Dining Financial Services at (509) 335-8625 or email at