Frequently Asked Questions

  • Where do I go to get a CougarCard?

    Cards are produced on several WSU campuses:

    In Everett, CougarCards are printed in room 236 of the WSU-Everett building.  The phone number there is (425) 405-1600, and you can reach the Everett CougarCard office by email at cougarcard.everett@wsu.edu

    In Pullman, the CougarCard office is located in room G60 of the Compton Union Building (CUB).  The phone number there is (509) 335-2273, and you can reach the Pullman CougarCard office by email at cougarcard@wsu.edu

    In Spokane, CougarCards are printed in the Student Affairs office, located in room 130 of the Academic Center.  The phone number there is (509) 358-7978, and you can reach the Spokane CougarCard office at cougarcard.spokane@wsu.edu

    In Tri-Cities, CougarCard photos are taken at Campus Security, located in room 202B in the Floyd building, 2710 Crimson Way,  Richland, WA.  The phone number there is (509) 372-7698, and you can reach the Tri-Cities CougarCard office at cougarcard.tricities@wsu.edu

    In Vancouver, CougarCards are printed in the Cougar Center, located in the Student Services Center (VSSC).  The phone number there is (360) 546-9779, and you can reach the Vancouver CougarCard office at cougarcard.vancouver@wsu.edu

  • What documentation will I need to provide in order to pick up my CougarCard?

    You will need photo ID in order to pick up your CougarCard.  Acceptable photo IDs are:

    • a photo ID issued by a US state or protectorate, such as a drivers license or state ID card.
    • a photo ID issued by the United States federal government such as a military ID card.
    • a current passport.

  • What should I do if I lose my CougarCard?

    If you lose your card, you can deactivate it to prevent anyone else from using it until you find it or replace it.  You can deactivate your lost card online.  Alternatively, if you have the GET app on your phone, you can deactivate it that way.  You can contact the card office by sending an email to cougarcard@wsu.edu or calling (509) 335-2273 and requesting your that your card be deactivated.

  • How much does it cost to replace a card?

    If you have a CougarCard Plus with WSECU, there is no charge for a replacement card.

    If you lose your standard CougarCard the replacement fee is $20.  We cannot reactivate previously lost CougarCards, but if you bring in an old card it will cost $17 for a replacement card instead of $20.

    Badge replacements are $10.

  • How do I get a CougarCard if I'm a WSU Global student or not near a campus that produces them?

    Global Campus students can request a CougarCard online here.

    In order to complete this online form, you will need to attach a passport-style photo of yourself and a scanned copy of a state- or federally- issued picture ID, or a passport.

     If you are not a Global Campus student, please contact the CougarCard center in Pullman for instructions specific to your situation.  Phone (509) 335-2273, or email cougarcard@wsu.edu

  • Should a student living off campus in Pullman have a CougarCard?

    Yes, students living off campus should have a CougarCard. It will allow them to take the bus for free, as well as acting as their sports pass, printing money, library privileges and if they deposit Cougar CASH on their cards they can use them at vending machines, and receive discounts at certain University owned dining locations when they purchase with Cougar CASH.

  • If I live in a residence hall with card access and lose my CougarCard, how can I get into my room or hall?

    Temporary cards are available at all residence halls with card access at the hall desk, during hall desk hours.  Students who reside in residence halls with CougarCard access to the room level on the Pullman campus can use specialized Temp Card Kiosks to provide them with a temporary card that can be used to access their room in case they lose their CougarCard.  Temp Card Kiosks are available for use 24 hours a day, and are located in the following residence halls:

    • Community-Duncan Dunn
    • Global Scholars Hall
    • McCroskey
    • Northside
    • Olympia

  • Can I let my friends or family use my CougarCard?

    No, the CougarCard can only be used by the person whose details are on the card. The University has the right to confiscate or refuse to accept a CougarCard for any of its designed applications, if it is presented by a person other than its owner. If the CougarCard is confiscated it will be considered to have been lost or stolen and relevant fees will need to be paid for a replacement. 

  • Why can't I reactivate my CougarCard online or with the GET app if I find my card?

    Replacement cards are encoded differently than their predecessors, and only the last one made will work.  So, if you were to find a card that you had previously lost and replaced, and reactivated your account online or with the GET app, that card still would not work.  When you visit the CougarCard center in the CUB to reactivate your card we will both verify your identity and ensure that the card you have is the latest, working version.